Hyster enjoys a different relationship with all our customers. We try to create total customer satisfaction created through world class production. Our goal is to foresee the needs of all our customers in addition to address them with lift trucks that deliver the dependability, the value and the performance which they demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and provide an on-going voice of customer research both online as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help make certain that the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest ownership cost and total reliability all of Hyster's machinery are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests happen in real-world customer applications in order to make certain that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality All The Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities like part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits actually hold each and every employee responsible for consistent quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster offers a variety of high quality features as standard with all our products. By remaining devoted to our focus on quality and safety, and by being innovative from beginning to end, we provide some of the best material handling machinery on the market. These are only some of the reasons why the company has become a leader within the business.